Return & Exchange Policy
At Prosharx, your satisfaction means everything to us. Since we're a small business focused on keeping prices fair and affordable, we try to keep returns to a minimum — so be sure to check our size chart before placing your order!
That said, if something’s not quite right with your purchase, no worries — we’ve made the exchange process easy and hassle-free. Just check out the info below for all the details.
Important: Sale products are not eligible for exchange.
RETURNS & Exchange Creterias:
Exchange Eligiblity: All exchanges for Size, Color or preference related will be accepted at Flat Fee of Rs. 100/- PER ITEM.
- Must have intact tags and original packaging.
- Used or Tag-Detached Items Not eligible for returns/exchanges.
Return Eligiblity: We only have a replacement or exchange policy on all our products within 7 days of delivery.
Damaged or Incorrect: We will provide exchange at no extra charge only after a clear and uninterrupted unboxing video is required to process your request. The video must visibly demonstrate the condition of the items upon delivery, highlighting any discrepancies or issues.
Timeframe: You may only return or exchange a product within 7 days of receiving your order.
Process:
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Application: Mail us your ORDER ID on help@prosharx.com
- Pickup & Warehouse: Returns/Exchanges reach our warehouse within 5-7 working days post-pickup.
- Approval/Rejection: Communicated via call/Whatsapp/Mail
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Discount & Deductions:
- For COD orders, COD charges(₹50) will be deducted, and the remaining amount will be refunded.
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For Prepaid orders, a processing fee of 3% will be deducted, and the remaining amount will be refunded. Refunds will have deductions for discounts and codes applied.
- Refund Processing: Within 7-10 working days redund will be sent to original source or your UPI address.
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Exchange Processing: Exchange item will dispatched immediately after we receive the item back to our wharehouse in good condition.
Innerwear Policy
Due to the nature of innerwear, we strictly do not accept returns or exchanges for any reason. This policy ensures the highest standards of hygiene, protecting the health and safety of our customers.